Experience.com (formerly SocialSurvey) has become the industry benchmark for measuring the customer experience provided by companies in the mortgage industry and their loan officers. Once again, competition was fierce with more than one million reviews of 30,000 individual loan officers from over 300 companies being scored – by far the largest data set in the mortgage industry.
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Learn how to think differently about customer experience: CX 2.0 and to design your own winning CX strategy by following 9 simple rules.
