Privacy Policy

In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.  For example, if you submit a job application, or become an employee, we may conduct a background check.

We may also collect data from other services you use such as Facebook, Twitter, LinkedIn, Yelp, and Google+ (“Integrated Services”) that you may link your Experience.com profile to.  When you connect to Integrated Services, we will receive and publish to your Experience.com profile information that the Integrated Services make available to us, such as your name, email address, date of birth, gender, profile photo, cover photo, URL, and status feeds. When you connect an Integrated Services to your Experience.com profile, we automatically collect and display the ten most recent posts for your status feeds on the Integrated Services, and we will automatically publish posts you make on Experience.com to your Integrated Services that support such functionality.  We will also automatically publish a review to your Integrated Services and/or your employer’s social media accounts that support such functionality, if the review meets the minimum score for automated syndication in your profile settings and the reviewer selects that it was a “Great” experience. If you would prefer to not have your reviews posted you should not connect with an Integrated Service.  You can also delete posts on your Experience.com profile through your profile settings or delete the posts on the Integrated Services if they allow you to do so.  You should review your privacy settings and policies for the Integrated Services to understand the information it sends to us and how they use information they receive before connecting them to our Services.

Use And Processing Of Information

     – In addition to the purposes and uses described above, we use information in the following ways:

• to identify you when you visit our Sites or use the SaaS Services and/or other products or services requested by you;
• to provide our Services;
• to improve our Services and offerings;
• to promote the security of our Services;
• to conduct analytics;
• to respond to inquiries related to support, employment opportunities, or other requests;
• to allow users of Experience.com to contact you;
• to send marketing and promotional materials including information relating to the Services, sales, or promotions, or those of our business partners;
• for internal administrative purposes, as well as to manage our relationships;

     – Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose.  For example, if you sign up for Services, we may collect your information to complete that transaction, but we also collect your information as we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about your Services.  As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.

Sharing Of Information

In addition to the specific situations discussed elsewhere in this Privacy Notice, we disclose information in the following situations:

• Affiliates and Acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control).  If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.  
• Social Networks and Other Websites. We will automatically publish your posts from the SaaS Services to your Integrated Services that support such functionality.  We will also automatically publish a review you receive to your Integrated Services and/or your employer’s social media accounts that support such functionality, if the review meets the minimum score for automated syndication in your profile settings and the reviewer selects that it was a “Great” experience. Their use of the information will be governed by their privacy policies.  If you signed up for the SaaS Services through your employer, your employer may restrict your ability to post information from the SaaS Services to other websites.
• Displaying Information to Others. Your profile on the SaaS Services is publicly displayed and will be viewable by others, so please do not provide personal information that you would not want to be public. Your publicly displayed information includes posts from Integrated Services that you connect to your profile on the SaaS Services and reviews provided by your customers and other individuals that choose to provide reviews. Any individual may request to provide a review.  You can report reviews for removal that are not from your customers or associates, do not include facts, or include vulgarity.  You are not able to manually delete reviews.  Individuals providing reviews should take care to not provide information in survey responses that they do not want to be made available to the public.  
• Your Company.  If you sign up for an account through your employer, your employer will have access to the information in your profile.  Your employer also has control over your profile, including your profile content and the actions you can take with regard to your profile, including associating your social media accounts, exporting information, or syndicating your reviews to your social media accounts or your employer’s social media accounts. 
• Service Providers. We share your information with service providers.  Among other things service providers help us to administer our Services, conduct surveys, provide technical support, process payments, and assist in the fulfillment of requests for Services and/or other products or services.
• Aggregate or Non-identifying Data. We may share aggregate information that does not directly identify you with third parties in order to improve the overall experience of our Services and for any other purposes as permitted by this Privacy Notice.
• Other Disclosures with Your Consent.  We may ask to share your information with other unaffiliated third parties who are not described elsewhere in this Privacy Notice.
• Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws.  We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.

Your Choices

We offer certain choices about how we communicate with you and what personal information we obtain about you and share with others. You may decline to share certain personal information with us, in which case we may not be able to provide to you some of the features and functionality of our Services.  

Profile. You may update or correct your personal information or close your account at any time by accessing your profile settings page on the SaaS Services or by contacting us at [email protected].   Our customers may also update or correct information on their employees’ sites or close their employees’ accounts by contacting us.

Promotional Communication. You may opt out of receiving promotional communications from us by using the unsubscribe link within each email.  Even after you opt out from receiving promotional messages from us, you will continue to receive administrative and security messages from us regarding the Services.  If you feel that you received a survey from a user in error and wish to unsubscribe from survey emails, please contact us at [email protected]. 

Your Privacy Rights

You can make the following choices regarding your personal information:

• Access To Your Personal Information. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you.  We will provide this information in a portable format, if required.  Note that California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing.  
• Changes To Your Personal Information. We rely on you to update and correct your personal information.  Most of our products and/or services allow you to modify or delete your account profile.  If our Services do not permit you to update or correct certain information, you contact us at the address below in order to request that your information by modified. Note that we may keep historical information in our backup files as permitted by law.  
• Deletion Of Your Personal Information.  Typically we retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law.  You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below.  If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.  
• Objection to Certain Processing.  You may object to our use or disclosure of your personal information by contacting us at the address described below.  
• Online Tracking.  We do not currently recognize automated browser signals regarding tracking mechanisms, which may include “Do Not Track” instructions. 
• Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties.  You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive.  If you decide not to receive promotional emails, we may still send you communications related to our Services. 
• Promotional Text Messages.  If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”
• Revocation Of Consent.  If you revoke your consent for the processing of personal information then we may no longer be able to provide you the Services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.

You may exercise these rights by contacting us at [email protected] or call us at 925-553-4716. We will respond to any such request in a timely manner and we will use commercially reasonable efforts to respond within the timeframe required by applicable law. If we need more time to fulfill your request, we will let you know in advance.  

Note that, as required by law, we will require you to prove your identity.  We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name or other account information. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.

In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf.  We will require verification that you provided the authorized agent permission to make a request on your behalf.  You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us.  If you are an authorized agent submitting a request on behalf of an individual you must attach a copy of the following information to the request:

• A written notice indicating that you have authorization to act on the consumer’s behalf, signed by you and the consumer.
• If you are a business, proof that you are registered with the appropriate Secretary of State to conduct business.

If we do not receive both pieces of information, the request will be denied.

How We Protect Personal Information

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Some of our Services permit you to create an account.  When you do you will be prompted to create a password.  You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you.  You should notify us of any unauthorized use of your password or account.

Other Important Information 

The following additional information relates to our privacy practices:

• Transmission Of Information To Other Countries. Experience.com is located in the United States.  Our service providers and other third parties you may interact with in connection with our Services may be located in the United States and other countries around the world. As a result your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country.  Nonetheless, where possible we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information.  By submitting your personal information to us you agree to the transfer, storage and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States.  To the extent personal information is collected and subsequently transferred out of the European Economic Area, the transfer will take place consistent with the Standard Contractual Clauses. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the contact information below.
• Third Party Applications/Websites.  We have no control over the privacy practices of websites or applications that we do not own. 
• Changes To This Privacy Notice.  We may change our Privacy Notice and practices over time.  To the extent that our Privacy Notice changes in a material way, the Privacy Notice that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new Privacy Notice.  Our Privacy Notice includes a “last updated” date that refers to the date the Privacy Notice is updated.
• Accessibility. If you are visually impaired, you may access this notice through your browser’s audio reader.
• Children’s Privacy. Under no circumstance may persons under the age of 16 use the Services.  We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at [email protected]. 
• Information for California Residents.  California law indicates that organizations should disclose whether certain categories of information are collected, “sold” or transferred for an organization’s “business purpose”(as those terms are defined under California law).  You can find a list of the categories of information that we collect and share here. Please note that because this list is comprehensive it may refer to types of information that we share about people other than yourself. If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing please submit a written request to us using the information in the “Contact Information” section below.  We do not discriminate against California residents who exercise any of their rights described in this Privacy Notice. 

Contact Information.  If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below.  We will attempt to respond to your requests and to provide you with additional privacy-related information.